Because you deserve the highest quality products and services we can offer, we use advanced technology to help keep information about our business relationship with you complete, accurate, and up-to-date. In addition, our associates are dedicated to the highest standards of service integrity and continuous improvement in everything they do.
Notification of Changes
Cremation-Online.com may include links to third party Web sites. These sites are governed by their own privacy statements, and Cremation-Online.com is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Web sites should review the privacy statement of these sites before providing them with personally identifiable information.
A Special Note about Children
Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.
To begin the process of making cremation arrangements online, you must provide your name, phone number, and e-mail address to create a user account.
Vital Statistic Information
When you use Cremation-Online.com to complete Online Cremation service arrangements, we will gather information about your loved one to complete a Death Certificate and other legal documents needed to fulfill your wishes for cremation.
The penalty for knowingly making a false statement on a Death Certificate can be 2-10 years in prison and a fine up to $10,000.00. (Health & Safety Code, Sec. 195, 1989)
Unless noted, all information is required to fully complete these documents in accordance with the Department of Heath and Human Services and the Funeral Service Commission.
Authorizing Legal Documents for Cremation
By digitally signing the cremation authorization form(s), you confirm the identity of the deceased person and the time and date of death; you have identified yourself as the authorizing agent and state the relationship between the authorizing agent and the deceased person; you certify that you are the authorizing agent that has the right to authorize the cremation of the deceased person and is not aware of any person with a superior or equal priority right. If another person has an equal priority right to authorize cremation, you state as the authorizing agent that you: have made all reasonable efforts but failed to contact that person and believes the person would not object to the cremation; you agree to indemnify and hold harmless the funeral establishment and the crematory establishment for any liability arising from performing the cremation without the person’s authorization. We take your word that you are the legal next of kin. We have no way of confirming otherwise and are doing so in good faith. If you have any questions concerning who has the right, duty and liability to control the disposition of the deceased, please refer to our “Frequently Asked Questions” page for a priority listed schedule.
Our Use of “Cookies”
“Cookies” are small files of data that reside on your computer and allow us to recognize you as a Cremation-Online.com family if you return to the Cremation Online.com site using the same computer and browser. We send a “session cookie” to your computer if and when you log in to your Cremation-Online.com account by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Cremation-Online.com to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Our Use and Disclosure of Information
We collect, store and process your loved one’s personal information on our servers located in Dallas, Texas. We use the information we collect about your loved one in order 1) to complete a Death Certificate and other required legal documents required for cremation 2) to provide customer service, 3) to complete the cremation arrangements in accordance to your wishes 4) to improve our products and services.
We give access to individually identifiable information about our families only to those employees and agents who require it to fulfill the cremation wishes of the family. We provide protection against unauthorized disclosure of information you share with us. We limit associate access to our customer files only to those on a need-to-know case. We also educate these associates about their responsibility to protect your privacy, and we give them clear guidelines for adhering to our policies and standards.
Our Contact with Cremation-Online.com Families
We communicate with our families on a regular basis via e-mail and telephone to provide requested services and to resolve customer issues. We use your e-mail address to confirm your opening of a Cremation-Online.com information file, to send information about important changes to our products and services, to send your password to you if it forgotten, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
We also use your e-mail address to send you other types of communications that you can control, including the “Handling Grief” Periodical newsletter and satisfaction surveys. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the Cremation-Oniline.com Web site.
Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
Texas Funeral Service Commission
333 Guadalupe Street
Austin, TX 78701 (512) 936-2474
Texas Department of Banking
2601 N. Lamar Blvd.
Austin, TX 78705
The Attorney General of Texas
300 W. 15th Street
Austin, TX 78701