My grandmother Dorothy Roberts passed away on the third of last month. As she was the one who had brought me up, after my parents left this world meeting with an accident, her death left me heartbroken. It was pay back time for me. I wanted my last token of love and respect for her to be very special.
I have heard large appreciation for your products and services from a few friends and colleagues. So I visited your website. Your website appeared to be the most convenient and user-friendly website I have ever browsed through. The catalogues exhibiting the products were evident of the aesthetic tastes and exquisite craftsmanship with which the products were created.
I wanted to find a special urn for my dear Granny and the elaborate choices which your website displayed made my job difficult. Finally I chose the “Fredericsburg-Dual Capacity Urn”. I liked its cherry shine and its wonderfully finished appearance. And the best part was that the elegantly beautiful piece was being modestly offered at the most reasonable price possible. This allowed me to decide that I was ordering for it for my Granny.
I called the customer care number provided at your website to make some enquiries before finally placing the order. The customer service official expressed his condolences at my loss and patiently answered all my questions regarding payments terms, shipment etc. I wanted the urn to have a gold engraving “Love You Granny”. The official assured me nicely that it will be done and conveyed the extra charge of the engraving too. He also confirmed the shipping charges which were already mentioned in your website. He assured that shipping would not damage the product in anyway. I was very pleased by his behavior and could not remember when I have last come across such a decent customer care person. I was very happy too that I was able to do this to give my Grandma her ultimate resting place.
The order reached me on the stipulated day without any sort of delay. The assurance of your customer service person proved to be absolutely true as it reached my doorsteps in absolutely fine shape. When I first lay my eyes on it, I found it to be even more beautiful than it appeared in your online catalogue. The engraving was bright and delicate and it brought a lump to my throat.
Your customer service person impressed me even more when he called up the very same evening to confirm whether the urn has reached safely and timely or not.
People are at a very delicate frame of mind when they lose loved ones and choosing and ordering for cremation items or urns can prove to be very painful. But Cremation Online.Com has made this experience a very pleasant one for me supporting me at my hour of loss like friends and family do. Their services enabled me to pay my last tribute to my Granny who had done so much for me throughout her life.
“The Brooks Family has the commitment, compassion, sensitivity, and most importantly, integrity in meeting the family needs which is so crucial in a time of sorrow.”
Founder & Chairman of the Board
Parents Against Crimes and Drugs
“No one is prepared for the loss of a loved one, no matter how anticipated that loss is. We all knew my Father was dying. We also knew how soon that be, but none of us was ready. When I received the phone call from my Mother that my Father had died during the night, of course, I called the people I knew would do the best for him and for our family, The Brooks Family. Their sensitivity and pastoral presence in our time of need was so deeply appreciated. They came to our home, carefully, compassionately, caringly prepared my Father’s body for transferal to the car. It was as if they knew exactly what we needed before we knew. And, they met that need in every way possible. During the planning process, The Brooks Family focused on what we wanted for our Father. No detail was too small or large. Each detail was carefully attended. We are so deeply grateful for their presence and their professionalism. I wouldn’t call anyone else.”
The Rev. Nancy E. Hood, PHD., LPC
Good Shepherd Episcopal School, Dallas, TX
“I want to express my gratitude for the kind, caring, sensitive, and peronable manner in which you handled arrangements for my loved one. Also, I appreciate that you did not press me the day of the ‘viewing’ about the extra time I realized that I took. I was pleased with the services you rendered and will certainly pass this on to anyone who may eventually need you.”