Testimonial – Mark – Dallas, Texas
My uncle passed away suddenly. We didn’t see it coming. It was my uncle’s last wish that he be cremated. He had left all the details of the cremation service he had paid for. It was with Cremation Online. We had the details of Cremation Online’s customer service number. While we were trying our best to cope with this huge loss, there was also the need to attend to the urgent duties.
So I called up the customer service of Cremation Online. The service official was extremely kind to me and sympathetic towards my loss. She immediately found out my uncle’s booking information and arranged for a convenience to pick up his earthly remains from home. She also answered all my queries very patiently. She said that they will take care of the paperwork, filling up of forms and other necessary cremation services. At a time of deep personal grievance what one needs most is compassion and understanding. I am very pleased to say that the customer service official of Cremation Online offered me just that.
My uncle had been a great influence in our lives. I wanted to remember him as a spirited man. When we were young, he used to take us all to the games, parks and fun rides. Whenever my uncle was around we were assured to have a great time. He would magically vanish the worries and bring in the good times. So I discussed my wishes with the customer service professional and how I would like to remember my uncle forever.
She came up with a unique suggestion. She said that I can choose from an array of urns one that best reflects my uncle’s spirit to store his remains. We finally chose a ‘personalized cremation urn’ with a baseball bat because that was my uncle’s favourite game. She also suggested me to opt for a cremation video and we found that to be a very good idea. I also understood that Cremation Online has been providing service for last thirty five years and has been helping people to cope with their grief. They are insured and trustworthy. I was glad that my uncle was in safe hands.
Their prompt service ensured that we got my uncle’s death certificate on time. That helped aunt to claim the death benefits. My uncle and aunt don’t have children. With Cremation Online taking care of all the paperwork she could avoid the running around at this age. On the stipulated day the urn and the video arrived. Those were perfect. We placed the urn next to uncle’s favourite chair and we all sat down to watch the video. The video was very well made, sensible and respectful.
It’s been six months now since I lost my uncle, but every time I see the urn I remember him fondly and a silent prayer goes out for him and for Cremation Online for being there in our time of need and helping us give our uncle the dignity and respect that he deserved.